健次・バショウ (bashou) wrote in bad_service,
健次・バショウ
bashou
bad_service

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Fuck SprintPCS

I've not posted a complaint here in a long while; a lot of it is because I'm sick of complaining myself. Quite a few of you have complained about shoddy service from SprintPCS. Many a time I expressed surprise in that a company that had been excellent to me (I've been a customer of theirs since October 2001) would treat my fellow customers like crap. If your goods and services aren't up to snuff, you really shouldn't take a huge dump on the people who are giving you money.

SprintPCS had been mis-billing me ever since spring of this year. The good news is that whenever I'd go to the store or call in to customer service to contest the extra charges (for "Anytime minutes above top tier" when I have used only 150 or so of my 800), the charges would be reversed, some credit would be given, and they'd try their best to fix the problem so I didn't get those charges again.

The next month, same problem again. This time I'd call their customer service to take care of it.

The next month ... Back to the store. Lather, rinse, repeat, all the way into October.

What's really beautiful about SprintPCS is that they will not let you cancel their services in store. You have to do it over the phone. And if you've ported over your main phone number, you no longer have a way to log into your online account to take care of things. Even niftier is that during the time the two phone numbers were porting over to their new services (I went to T-Mobile, my ex switched to AT&T/Dingular*), we were billed for the calls and text messages that were sent on our new non-SprintPCS phones. WTF.

Today I called in to cancel all remaining phones (I had 5 lines), and contest the Extra Anytime Minutes I had received. I was also hoping to get the termination fees reversed, but not expecting that to happen (I would be a permanent non-customer - such people will never get deals; we're not coming back). No relief on the termination fees; no problem. I expected that. The extra minutes were charged because once those other two lines were canceled in the middle of the billing cycle, those minutes suddenly became pro-rated, and no longer applied to my shared 800-minute plan. WTF.

The good news is that the customer service reps I talked to today were calm and polite, and that some manager offered to negate the $400 worth of termination fees if I kept the remaining three lines. The only problem with that is that I'm sick and tired of dealing with them. I shouldn't have to be complaining to them every month just to get my bills straightened out. Even if it saves me money, it's not worth the hassle to stay with this company. I declined the offer; my final bill will be around $1000 (including termination fees), and it will be worth it.**

Lessons regarding quitting SprintPCS:
- If you want to port your phone numbers to a competing service, somehow do it at the end of your billing cycle.
- Don't use your new service until the port has completely taken over (for two days, the old and the new phones would ring and receive the same calls and texts).
- Strongly consider not porting your numbers and just call their customer service to cancel. It may not be worth the hassle to you.
- Shitty customers that aren't coming back to Sprint get out of termination fees at SprintPCS. Good customers don't.

Other former SprintPCS customers can post their "I told you so"s in the comments. Aw hell. All y'all can chime in.


*SprintPCS may suck, but they're not responsible for our break-up.
**Actually, those of you expecting Xmas presents this year: You're not getting any. Sorry. :(
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