Rebecca (theniwokesoftly) wrote in bad_service,
Rebecca
theniwokesoftly
bad_service

China Express in Vienna, Virginia

The law firm my mother works for orders Chinese about once a week. Today, my mom was finishing up an egg roll and she found a live insect in the last bite. She ran into the kitchen and spit out the bite she'd just taken, but everyone had already finished or almost finished their meals. So she called the place, and explained to the manager that she'd found a live bug in her meal. The guy just barks "So, what is it you want from me?" She said she wanted an apology, at least, which prompted him to say "Well, that goes without saying." Um, no, you should say it. So before she could say anything else, he yelled "WELL I'LL GIVE YOU YOUR MONEY BACK" and slammed the phone down.

Later, he called her office and told her that he was in the lobby. She took another woman from the office with her when she went to meet him. He asked what she'd eaten, and she said egg rolls. He berated her for a little while about how it was impossible for there to be a live bug in an egg roll because of how it's cooked, and eventually pulled out a wad of cash and shoved $6 at her. She asked why she wasn't being refunded for everything, not just the one order. He said there had only been a problem with her order, and reiterated that he didn't believe her that there was a problem anyway. She told him that they order food for 10-15 people from him about once a week, and from a business standpoint, she thought he'd have seen that refunding everyone would be a better idea. (I wouldn't have done this, but she did.) He started yelling again and walked out.

She called the Health Department, but no word yet.
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