I am not the sort of person who goes to Starbucks every day. In fact, when this occurred (last... Thursday morning?), it was the first time in well over two years. I was out of coffee at home and had just enough time before work to stop by and grab a quick cup of caffeinated joy. The conversation with B(itchy cashier girl) is as follows:
Me: Hi! Can I have a small Mint Mocha?
B: We don't have small.
Me: Oh. Um, how about medium?
B: We don't have medium either.
Me: Ok. How about a large then?
B: *sighs loudly and dramatically rolls eyes* Look, we have tall, grande and venti.
Me: ... but those are all words for big! D:
B: Look, dumbass. Tall is small, grande is medium, venti is large. What rock have you been living under?
B: That'll be *insert amount here*
She gives me a large mint mocha. It tasted horrible. I don't know how one messes up mocha + mint, but she managed to do it with flying colors. It was one of those small locations, so she was the only one working. No manager there to bitch to. So I just up and left, and vowed that I was never going here ever again.
Okay- look. I'm sure Starbucks is like superduper popular, but I'm sure I'm not the only person on the planet who doesn't step in there every single day! Back when I lived in MN, I was more into Caribou (they had the delicious Lite Berry Mocha that I could not go longer than a week without consuming). They use small, medium and large. In fact, damn near every coffee shop I've ever been to uses that sizing standard.
Tall : Large height wise
Grande : Spanish for large
Venti : Italian for 20, (probably 20 oz.? Also what I would deem as large)
I am obviously not a regular customer. Don't get mad at me for getting confused by your stupid freaking sizing system that makes absolutely no sense to anyone but employees & regular customers of Starbucks. And certainly don't swear at me after you messed up the order.
I hope you choke.
P.S.: I honestly do not care if you think that this happened or not. But I'm sure I'm not alone in experiencing crappy service over something small. I'm sure the girl was having a crap day, I'm sure that it's expected that everyone ever knows the way Starbucks work. I don't. I make my own coffee, and before I moved, I used to go to Caribou. In MN, Caribou is about as common, and it was closer to both my house and my workplace, so it stood to reason that I'd go there instead. Other coffee shops I have gone to have been independently owned, and generally use the standard s/m/l sizing system.
Sure, I was probably stupid to not have the entire chalkboard memorized. I was honestly confused by the sizing, and was not trying to be a smart ass when I said that they were all different words for big. (THEY ARE. To a person that is not used to oh-so-special sizes of Starbucks, that is bloody confusing!)
And yes, she did indeed call me a dumbass. As mentioned before, she could have been having a bad day. Maybe I was the billionth person to ask for a small, or something. but that does not justify ever swearing at me. I work in a store (Steve & Barry's) where I get asked stupid questions all the time. I f I snapped every time a customer asked me a question that had the answer right in front of them, I'd have been fired a long time ago.
I just don't understand how this is that unbelievable. There are a lot of jerks in this world. And even if I was being an absolutely moron for not knowing the apparently universal sizing of tall/grande/venti, it still does not justify swearing at me.