cbpiz (cbpiz) wrote in bad_service,

From Overheard At Work

Office mate on speakerphone: I need to send my printer back. It isn't working.

CSR for printer company: Okay, I can set up a return shipment and get you a label and address to send yours back. What is your e-mail address, sir? [He relates e-mail address.] Okay, when you get the link on the e-mail I just sent you, print the FedEx label and put it on the box to ship it.

Office mate: Um, well, my printer is broken, which is why I am sending it back...

CSR: I understand that, sir, so what I have done to speed up the process is send you a shipping label all prepared for you to ship the box out.

Office mate: How am I supposed to do that if my printer is broken?!

CSR: Well, you print it up and put it on the box.

Office mate: Okay, when we are done with this, I would like to order an instructional DVD on how to setup my DVD player.

CSR: I'm not following you, sir. I thought your problem was with your printer. We don't have DVD players.

Office mate: Dude, you're killing me! Can I speak to a supervisor, please?

34th Street and 8th Avenue
New York, New York
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