CSR for printer company: Okay, I can set up a return shipment and get you a label and address to send yours back. What is your e-mail address, sir? [He relates e-mail address.] Okay, when you get the link on the e-mail I just sent you, print the FedEx label and put it on the box to ship it.
Office mate: Um, well, my printer is broken, which is why I am sending it back...
CSR: I understand that, sir, so what I have done to speed up the process is send you a shipping label all prepared for you to ship the box out.
Office mate: How am I supposed to do that if my printer is broken?!
CSR: Well, you print it up and put it on the box.
Office mate: Okay, when we are done with this, I would like to order an instructional DVD on how to setup my DVD player.
CSR: I'm not following you, sir. I thought your problem was with your printer. We don't have DVD players.
Office mate: Dude, you're killing me! Can I speak to a supervisor, please?
34th Street and 8th Avenue
New York, New York