J (_ladymadonna) wrote in bad_service,

I was at H&M the other day, and bought a couple things that totaled up to $25.80. I knew I had a giftcard in my wallet that came up to something around $30, so I figured I'd use it when I was paying. I gave the cashier the giftcard, and was told that my giftcard balance was emptied, and I had $25.80 to play. I thought this was odd, but for some reason didn't think much of it since it was the end of a long week and I was bloody BEAT. I gave the woman my Visa, finished the transaction, and stupidly left without looking at the receipt.

When I got home, I looked at the receipt when I was taking my things out of the bag, and noticed some things:

-it confirmed that my total was $25.80, so that's fine
-it said that I in fact DID have $29.90 on my giftcard. none of this total was paid with said giftcard.

So basically, not only should I have a giftcard with $4.10 remaining, but I have an extra $25 gone from my checking account that didn't have much to begin with, and some evil employee went on a mini shopping spree. Or maybe I'm just really cynical and she was just stupid, haha. I'll check it out when I have a chance to go back and get this resolved, ugh.
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