Even though it only equals about $10 a month, it still adds up over time. My mom has started sending in the the bill minus the $10 for the boxes we don't have, and she is ready to cancel and just go back to our old cable company. Granted, its shitty for my mom to not send in the whole bill, but she is at her wits end with this service.
Anyone have any suggestions? We want to write a letter to the CEO, but we doubt that he'll actually read it.