JoshnMaxsmom (joshnmaxsmom) wrote in bad_service,

Lowe's suck

So, way back in August we purchased some materials including new windows for our house. We spent a bit over $10,000. We paid with a check and took the windows home and put them in our storage unit until our contractor was ready to install them. On Friday, the trim was yanked off of my existing window to prepare for installing the new windows. It was brought to our attention that our new windows were too small and we actually needed wider windows or we'd have to buy more lumber to fill in the opening to make the new windows fit.

My husband arranges for his dad to drive over with his truck and haul the windows back to Lowe's. There were five windows and we'd paid $156 each plus tax for them. My husband loads them onto a flatbed and takes them to the service desk where he's told that they can't give him the actual cash back for the windows...only merchandise credit.

Now, we had issues with our deliveries being VERY late, missing some items and some damaged items. Based on the poor service given when we were trying to rectify the crappy deliveries we'd decided we no longer wish to do business with Lowe's. Therefore, we had no use for a merchandise card. We really wanted our cash back so we can go to a local lumberyard and purchase our windows.

Maybe I'm just expecting too much but I honestly think that since they've had my cash since August 21 they could have given me the cash back instead of a merchandise credit.


This is a direct quote from my receipt that I was given at the time of purchase in the Lowe's store.

"If you are not completely satisfied with your purchase, simply return it along with your original receipt to any Lowe's store within 90 days of purchase, unless a shorter return period is indicated. We will, at our discretion, repair it, rplace it, or refund your money based on your method of payment. For returns with valid receipts we will refund:
Cash if your purchase was made with cash.
Cash if your purchase was made with a check over 15 days ago and you have no outstanding checks with us.
A credit to your credit card if your purchase was made with a credit card.
A credit to your in-house line of credit if your purchase was charged to an in-house line of credit.
A merchandise credit that can be used to make future purchase will be issued for all other returns with a valid receipt."

We had all of our receipts for every purchase on this project and were within our 90 day window.
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