The Ninja (the_ninja_style) wrote in bad_service,
The Ninja

I felt so bad for this woman...

I haven't seen a witnessed bad_service on here before, but the rules didn't say we can't have one and this is certainly worth posting.

I had a return to do at Wal-Mart last night. There was two customer service cashiers working and a manager dealing with a very flustered woman. The woman was returning a car seat. I decided to eavesdrop on her conversation because I too was returning a car seat and hoping there wouldn't be any problems.
The woman had bought an EasyFlo car seat that has been recalled. She wanted to return it for a car seat that has not been recalled. Easy enough, no? No.
The manager keeps offering to let her exchange the seat for the exact same thing. By the point I started paying close attention to her conversation he had said it at least twice. The woman said very loudly and slowly, as if speaking to a child, "It's. Recalled. Why would I want another recalled car seat?"
The light bulb turned on in the managers head, but it's more like a 10 watt light bulb, so the lights are on but no one is home. He offers to have her go back and get another seat that is the same price to do an even exchange. They go back, the people in front of me go.
The woman comes stomping back up to where she has left her cart and tells her husband, who has sat quietly on the bench this entire time, that there is no car seats for the same price. There is one for $10 or $20 less but the manager wouldn't even let her have that one.
Now it's my turn at the counter and I tell the woman, "I need to get store credit for this, I don't have a receipt."
She says, "OK!" gives me $120 on a gift card, has a CSM approve it right away and doesn't even check the box. I could have returned an empty box and scammed them. Hell I could have been returning my own recalled car seat. They don't know.
I left and the woman was still fighting with the manager over the whole ordeal. I felt so bad for the woman who just wanted a safe car seat for her child.
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