Cat (katrinb) wrote in bad_service,
Cat
katrinb
bad_service

So we had to fly all the way across country with a toddler recently. And we find, when we get to the gate, that United offers priority boarding to people with first class seats and loyalty club memberships, but not to elderly or disabled people or people with small children. (In other words, they'll provide extra help to those who give them $$, but not to those who actually NEED the help.)

So I get to stand scrunched up against the seats, holding a wiggly little boy who's heavier than he looks, and trying to let people get past me while my husband is busy strapping the car seat onto my son's seat. Just a couple of minutes of priority boarding and we could have been done and out of everyone's way by the time general boarding started. It's a small thing, but an annoyance nonetheless.

And then the waiter at the restaurant at our Holiday Inn was snarky at me because I asked for a highchair and pointed out that it was the second time we'd asked (my husband had asked the hostess as they sat down - I'd joined them a few minutes later because I'd forgotten something in my room.) He snarled back, "Well, no one told me, so don't blame me," in a nasty tone. Is it so unreasonable of me to expect either the hostess to do her job, or the waiter (who passed us several times without so much as a "Hello, I'll be with you shortly" both before and after the incident) to notice that one of our party does not have appropriate seating? A simple, "I'm sorry, let me get you a chair," would've been quite sufficient. He was surly and rude for the rest of the meal, too.

Another small but annoying thing - the hotel claimed in their guidebook in the room that their Fitness Center had two bicycles and two treadmills. Nope. Only one of each, and the bicycle was broken. Besides, the room was poorly air-conditioned, which was a problem as this was SoCal and the air quality outside was extremely poor due to wildfires in the area (far enough away from where we were not to be a danger, but they did affect the air smell for a couple of days). It was something like 90 degrees in the room and smelled badly of smoke.
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