...fast forward to now. Over a month later. I still have not received the key holder, a shipping notification, OR any communication whatsoever besides my original order confirmation. My credit card was charged 5 days after I placed the order - nearly a month ago now.
The website says she can only be contacted by email for order status questions. Accordingly, I send an email this past Saturday with my order number and my question of, basically, "Where is it?" (I was much nicer than that, though, of course.) I hear nothing. I re-send the email two days ago. Still nothing.
I called the number in the confirmation email today, even though I thought that was probably pointless. No answer. Left a message on the voicemail. I don't anticipate a callback as it states on the website that she does not call customers back.
Her emails are not being blocked by my spam filter (on gmail) as obviously I recieved the first one, and I've checked my spam ever since I emailed her on Saturday.
I have no idea what to do now. I just want my keyholder! I feel like this is getting pretty ridiculous and while I don't want to have to dispute the charge on my credit card (I've never done that before), I am not going to pay for this if she won't even communicate with me. I haven't yet threatened to dispute the charge but I guess I may have to...has anyone else had a similar experience? Any advice would be greatly appreciated!
Got an email from her today apologizing for the wait and saying that my keyholder should be going out "in the next few days." Hopefully this is the case and I don't have to follow-up with this post again!
Thanks so much, everyone, for all of your advice! (I was just about to reply to everyone individually but then I got the email, so it makes everything kind of null & void, heh.)