C. Polingaysi (sicilianhitlist) wrote in bad_service,
C. Polingaysi

Utilities Company

So I had to call my utilities company because my bill this month was over twice the amount that it's been for months. I admit, I was a little pissy -- it's been a rotten day. But this shit made it worse.

The lady on the phone explained to me that my meter had been changed, which was why it was suddenly higher -- my other meter was dying. Fair enough. But I used less electricity when I had a ROOMMATE than this bill shows.

So I asked if she would mind reading the account history since I've been there. Yes, this might have been a lengthy request, but she said she'd been happy to help.

So as she read the numbers, I wrote them down. One of the numbers was (imaginary but examplaray figures) 40 units of electricity for a total bill of $15.00. The very next number she says is that I used 50 units of electricity, and my total bill was only $10.00! So I'm all like,
"Wait, what? Why is the second total smaller than the first?" Realize, btw, that because I very little water, all my other charges are the same from month to month. So when she says that the second total, with more energy use, is smaller than the first, I question it.

"Well, DEAR, that's the TOTAL price I'm giving you NOT the price of your ELECTRICTY charge.... ugh."

Yes, there was a tone. So I add a snippy "Whatever, just give me the next month's information."

"Uh, yeah, that's all."

"How is that all?"

"You have history from July '06 to October '07. I've given you all the numbers. So, uh, that's ALL."

"You've only given me seven sets of numbers...."

She says nothing, so I continue.

".....Yeah, and the thing is, MA'AM, I've been living there for a year and a ha--" At this point, I hear waiting music playing. After a couple of minutes, someone else answers.

"Yes, how may I help you?"

"Um, hello?" I'm slightly confused for a moment.

"Yes, I said how may I help you?"

"Oh, yeah, sorry, I guess I've been transferred."

She proceeds to give me my address, then asks if it's correct. I say that it is.

"You do realize," she says, "that we have other customers waiting. So did you need anything?"

"Uh...... yeah, I kind of did. My bill's higher than usual this month and--"

"Would you like someone to come check your new meter?"

"Yes, that would be nice. I was also wondering--"

"Would that be all?"

"Actually, no, and I'll finish if you'd let me."

"Okay, ma'am, go ahead."

"Can you get me a copy of my full account history?"

"Sure. Do you have a fax avaliable?"

"Nope. I have email and regular mail. You can choose."


"When will I receive a cop--"

"The mail won't go out until tomorrow and I can't tell you when you'll get it."

"Fine, whatever."

"Mhmm, okay, have a nice day." *Click.*


I'm calling tomorrow to complain. Even if I was a little short, there is NO DAMN GOOD REASON to tell me that you have other customers to attend to ESPECIALLY when y'all agree to give me my account history over the phone.
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