thegreatmouton (thegreatmouton) wrote in bad_service,
thegreatmouton
thegreatmouton
bad_service

Goodwill suck!

First time post - I really just need to vent about this!

I <3 Goodwill. Really I do! Where else can you buy a practically new pair of ralph lauren capris for $4? But I get pretty pissy when said capris just get shoved into a bag with all the other clothes I was buying. Not a hint of half-folding. Not even placing the clothes in there in nice stacks (since I had already did "quick-fold" after I took off the hangars and hung them up for the cashier), but just shoving them in there, essentially ensuring that I will have a big ball of wrinkle when I get home. Yes, I'm going to wash them anyway, but I would rather that nice green silk shirt not be wadded into a ball first.

Then, the cashier had trouble using the scanner. It looked like the hand scanner was just broken. Trying to use it, doing the same thing over and over, while sighing at ME like I'm wasting YOUR time probably isn't going to help the situation. The cashier called for help and the other cashier just told her to enter it manually.

So, she starts to do that, but the machine is messing up. They have these touch screen and you just push the button that corresponds to the thing being purchased. The touch screen isn't working, so we sit through another round of pushing the buttons, glaring at me (for daring to purchase an item?), sighing, and more button pushing.

Finally, we get somewhere. She rings up the order, but forgets a book I wanted to buy. Since she's already at the transaction screen, and I've already waited 10 minutes, I say don't worry about it, I don't really need the book anyway. So, she takes my credit card, asks for my ID and starts processing it. Another malfunction. It won't print a reciept (even though the machine said something about transaction processed, change: 0.00). So, she calls for help again. They proceed to spend another five minutes messing with the reciept printer and joking around. No dice. The helper cashier insists that it didn't go through and so they finally decide to send me to another register. When they suggest this, the helper cashier looked at me and mumbled something about sorry for the inconvenience. I was fairly frustrated at this time, having wasted 15 minutes just to get rung up on a handful of items, but produced a weak smile. I really didn't want to say anything because I'm sure it would have been quite snotty in tone.

So, finally, I get over to the other cash register. She takes all of my stuff out of the bag. I refold my clothes. She rings me up, including the book. I give her my card. She asks for my ID again (maybe I stole a different card while I was standing at the first register?). I take my stuff and leave in a rush, since I am now 10 minutes late in picking up my husband.

I truly understand that stuff breaks down and doesn't work the way you expect it to. I would have even been fine if the girl was new and didn't know how to do things and needed to call for some help. My main issue was the clothes getting shoved into the bag and the attitude that I was somehow wasting her time.

I seriously considered complaining to the management about the girl, but decided to give her the benefit of the doubt and assume she just had an off day. It just really bothered me to be treated so rudely at a store where I frequently shop and where I usually get such excellent customer service. :(

Thanks for letting me vent!
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