July 17 - Explained ongoing audio issue, asked for same credit as neighbors received via email. Refused.
Aug 2nd - Again, asked for credit via email this time listing neighbors who received credit. Given $20 credit. Sent politely worded protest email.
Aug 7th - Canceled cable service, sent back cable box with polite letter explaining I no longer wanted their cable service since they didn't support tech problems for customers.
Aug 9th - received email from MDM once again apologizing and insisting I still have Basic cable. Returned email explaining I canceled because the service was more trouble than it was worth. Received email apology once again.
Sometime after that MDM changed its name to Broadstrike with a new bill format. So today, got a bill from Broadstrike regarding "Basic cable service & internet" and after checking the last few months which only show MDM "Basic Connection". After done screaming, tried to call - long hold times, so I tried their online help desk and their tech gave me a $50 which is 1 month of basic cable. Ugh. Forwarded emails from August showing I canceled that service and now waiting for another email with hopefully credits from August & September.
Unfortunately, Broadstrike is the only high speed internet provider where I live since my home has a thick tree line making satellite service impossible and none of the phone companies offer it where I live.