Crazy Meg of Bedlam (smu) wrote in bad_service,
Crazy Meg of Bedlam

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Oh, Verizon

On Sunday, my father got a new laptop. The man is not the most tech savvy guy ever, so I promised to set it all up for him. It has Windows Vista, the first of our computers to ever have it. I knew it was going to be an adventure. His old desktop died after freezing every window and taking an hour to start up.

We have Verizon FiOS and we also have a wireless modem. I figured it would be deeply simple to get the laptop onto it. I had the SSID and WEP keys all ready.

Boy was I wrong. The laptop worked fine, but could not connect to the internet at all. It wasn't recieving any packets, while my computer on the exact same network was working absolutely fine, the internet going as fast as anything. My father's old desktop couldn't recieve packets either, but I attributed that to being old and half-dead. So now we have two machines in the house recieving the internet fine, and two others (one brand new) who aren't.

I call up the Verizon helpline. After being on hold for awhile, I finally get a real live person. First of all, I couldn't understand the person on the line at all. It wasn't India, it was definitely someone in America, which made me double-take. I felt like I was talking to a rap video.

I tried to explain my problem and he first of all jumps on me for calling about a Vista machine, since he said "it's new technology, we can't do anything about it". Even though I explained it wasn't the COMPUTER that was having the problem. And how is Vista "new"? Hasn't it been out over a year? More than enough time for a company who deals with internet to have ways to connect to it.

Despite showing a knowledge of computers, he kept talking down to me. "Okay ma'm, I want you to use your mouse and press the BIG SHINY BUTTON on the bottom of your screen, THE ONE WITH THE BIG FLAG IN IT". No shit? You mean the "start" button? Why couldn't he say that? He took me to the wrong place in the control panel and I had to correct him. It became clear he had NO idea what he was doing.

He asked me to go to the modem and read off the numbers on the back. "You mean the WEP key and the SSID?" said I, having them already ready. "I tried them, I double checked them". He refused to believe that I had gotten them correct, despite another machine in my house using them and working fine. I go to my garage, where the modem lives, and told him it was bolted to the wall and I couldn't move it. "Why would you do that, ma'm?" he sneered, like I was an idiot. "I didn't. The man from Verizon, who installed it all, did.". "Suuuuuuuuure, okay, ma'm" was his answer.

After somehow moving the modem to get the numbers, WHICH WERE THE BLOODY SAME, he kept telling me to do things with them which were impossible. "Try typing them into the address bar in an open brower window". WHY? That wouldn't do anything. And my internet is working on that machine, so what's the point!

After more insane ideas, he told me to plug the laptop into the ethernet cord. "It's a wireless machine, with a wireless modem, it should be WIRELESS" I said. He told me that it wasn't his problem.

So I plug it into the ethernet cord and nothing happens. I tell him so and he says it's all Vista's fault. He starts to berat me for buying a computer that's powered by Vista "especially if you have no idea what you're doing". I was getting really pissed at this point. He kept saying that Vista wasn't compatable with some Verizon products and it was all my fault.

Fed up, I asked to speak to his supervisor. He LAUGHED at me and said "Ma'm, I would LOVE to get you a supervisor, just so I can hear them tell you the EXACT same thing I did." You smug fucking bastard! I wait on hold while he presumably gets a supervisor. It's maybe ten minutes of hold before he comes back on the line. "There's no supervisor here at the moment willing to deal with you, here's one's e-mail address". He rattled off the address before I could even get a pen to write it done, then HUNG UP ON ME!

Fuck you Verizon! After that, I shut down every computer in the house, including the new laptop, then shut off the modem. After ten minutes, I turned it back on and Viola! The laptop could connect to the internet with absolutely no problem. Despite the bastard call center guy saying it would NEVER connect since it was Vista!

I dunno, shouldn't that have been his FIRST fucking answer? "Oh, try turning the modem off". Not bitching at me, having no clue what he was doing, or being a complete asshole? I'm still so pissed about all of that!
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