Catie (catystorm) wrote in bad_service,
Catie
catystorm
bad_service

I'm not sure if this qualifies more as "WTF" service than particularly "bad," but if it's enough to rant over IRL it's enough to go here, I figure.

At the beginning of October, I needed to cancel my internet/cable service. Money is severely tight right now, I can barely make rent + electricity + water, so the Time Warner bill is out of the question. I go to the local branch office personally to get my service turned off and return the cable box and the modem and the remote.

Today I recieved a "bill" from Time Warner stating I owed over $1000 in equipment charges.

Say this with me now.

What.

According to Time Warner, I owe them:

Digital Set-top receiver ($270)
HD/DVR Set-top Receiver ($600)
HDTV Set-top Receiver ($350)
Telephone Modem ($135)
Cable Modem ($50)
Cable Card ($60)
Remote Control ($10)

All that adds up to a tidy sum of $1475. One little problem. I NEVER HAD MOST OF THOSE THINGS. I had a basic cable box, and a modem. And a remote control. All returned.

What the fuck, Time Warner.

I still have my receipt from the return, and you bet on Monday I'm going down to the local office to get this figured out, because I'll be damned if I'm paying Time Warner fifteen hundred bucks for shit I never had.

When I can afford my own 'net again, I'll definitely be looking into Insight, because this is outrageous. I had Adelphia, but they got eaten by Time Warner so that wasn't voluntarily - I never would have gone with them otherwise.
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