writerjess (okanagansun) wrote in bad_service,

Since we're sharing bad Home Depot service...

Our BC economy is such that most stores and franchises are having trouble hiring any staff at all, let alone good staff. There is a huge surplus of jobs, especially in the service industry, province-wide. We are sort of getting used to this and are trying to be patient - I know, for example, that I won't get any service from HD's paint department, ever. If there is someone at the paint counter, s/he will ignore me until I have asked for service three or four times, and then if I want anything more than paint mixed, forget it. Product recommendations? Uh uh. I'm either met with a blank stare or a rude smirk.

Once I bought some cabinets there that were on clearance, and it took 45 minutes and four different employees before they found someone who knew how to arrange delivery - and payment - of said cabinets. That's right, the first three employees didn't even know how to ring in my purchase.

Anyway - this one time I went to look at tiling supplies and had some questions about the surface I was tiling. There were two! Two! people in the tile aisle so I asked one for some advice. 

Me: "Excuse me, I have a question about what product I should use to lay my tiles."
Tile Guy: "Sure, what do you need?"
Me: "Well, I'm tiling on a concrete surface, but I've removed old lino and there may be some residue on the floor, so I'm wondering about adhesion and---"
TG, prancing off to talk to someone he knew: "HEEEEEEYYYYYYYYYYYYYYY MAN HOW'S IT GOING?? Yeah yeah, you got everything you need? Need anything else? Yeah dude, cool man, COOOOOOL!!!"
Me: "But...I was....in the middle of a sentence..."

And there went tile guy, high-fiving and slapping hands with someone all the way at the other end of the aisle, interrupting me in the middle of my sentence and literally walking away.


I really am patient with stores that are short-staffed; in many cases I know that there aren't even experienced staff available to train new staff, so newer employees often aren't knowledgeable about products or where to find certain things. But please - it's common courtesy to let someone finish speaking, especially when the employee has offered to help. It's harder to blame bad manners on insufficient training.

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