kristin (layered) wrote in bad_service,

I live in a quadplex - I think that's what one calls it, anyway. It's a house separated into four different apartments. I'm in the front, bottom apartment, so of course the rest of the tenants can blissfully ignore things like the pile of trash building up when no one picks it up for three weeks.

Week one: No trash pickup. I failed to notice right away. By the time I realize that we didn't get picked up, it's almost Thursday again, which is when trash is picked up. So I decide to just wait and see if it gets picked up this week.

Week two: No trash pickup. I call the landlord, as we pay for the trash in our monthly rent. He assures me that he'll get someone by to pick it up.

Days pass, the trash remains sitting by the curb in two big bins.

Week three: Again, no trash pickup on Thursday. The bins are full, so the bags start to be put on the curb. I wind up very busy for two days, and then it was Columbus weekend, so I couldn't get in touch with anyone. The only phone number I have for the landlord is his office phone number, and his office is closed for the weekend. Monday night, animals start getting into the trash and spreading it all over the front lawn. Tuesday, I call my landlord again.

He informs me that he's transferring his rental properties to his brother (our current 'handyman', who takes weeks and weeks to come by to do ANYTHING, unless you give up calling him every day and waiting around for him not to show up). "Oh, FANTASTIC," I think.

I call the landlord's brother. He interrogates me on which tenant I am, and I say I'm one of the students living in the bottom front apartment. He then chastises me for owing him a lot of back rent. This is not me - my room-mate and I are paid up through the end of this month. I tell him this, and to his credit he apologizes and says that it was the top front apartment that owes him money. Wow, breach of privacy, that kind of stuff really isn't my business. His tone was absolutely horrible, it made me feel angry and embarrassed, even though I knew I hadn't done anything wrong.

He tells me he'll take care of the trash.

Tuesday passes. No trash pickup. Wednesday passes. No trash pickup. I call the landlord's brother. No answer, no answer, no answer. No one returns my calls.

ALL I WANT IS MY TRASH PICKED UP. I plan to call the city directly tomorrow, because obviously the landlord's brother is absolutely useless.
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