I heart steak (spunkythefish) wrote in bad_service,
I heart steak

State Farm was lying about the "good neighbor" thing

Okay, so about 8 months ago, a State Farm customer totaled my car when she ran a red light in her Volvo SUV. Much to my chagrin, State Farm wanted to give me below both the Kelly Bluebook and NADA values I'd looked up. Which is weird...aren't they supposed to make an offer somewhere in between those two? They gave my mom a lot of grief about it, as she was the one who volunteered to take care of matters with them. Two problems with that: she works 80-hour weeks and I haven't a clue as to what to say to them. They're also most likely going to contest paying for my medical bills from the accident. They'd want to talk to me about that, and of course, before I give them a chance to try and trip me up, I'm contacting a damn lawyer. Only I can't afford a lawyer, so it would be my mom who'd have to find one.

But that's all back story. Here's what happened today.

I decided to stop by my mom's place after work for one reason for another, and upon pulling up to her townhouse, I see a blue Altima just like my old car sitting in her second parking space. I pull further forward to see a bunch of white writing on the hood and a piece of paper on the windshield. Could it be? Did my mom buy a car?

Nope, it was my Altima. My totaled Altima. I figured that out once I was able to see the other side of the car with that huge fucking dent in the rear driver's side. Oh Jesus.

I literally cried when I saw it. It used to be such a beautiful machine, and now it's just a carcass.

Apparently State Farm had dropped it off at the house because my mom wasn't accepting their settlement. She didn't know they were going to do it. She claims they didn't notify her that they were dropping it off. She just came home and found it there on Friday, but she had work to finish and deadlines to meet, so she didn't have time to call State Farm about it.

I'm going to talk to an insurance adjuster about the whole ordeal to find out what kind of legal action I can take against State Farm. Because, as I see, they aren't playing fair. They've been really disrespectful toward my mom whenever she's talked to them and they've been trying to bully her the whole time. This is fucking nuts. Just pay for my car and medical bills and stop acting like jerks. Oh, and I want my $3,000 down payment back as well.

If this is their version of leaving a severed horse head in my bed while I'm sleeping, I'm thinking it's time to go to the mattresses.

If this is horribly off-topic, feel free to have it deleted, but it seems like a service issue to me. So, whatever. I'm just glad I got that out of my system.

*Edit: We've decided to take their offer for the car! So, phew! Thanks for all the advice/knowledge, guys. Even if it wasn't exactly what I wanted to hear, it was very helpful and gave me some incite into what was actually going on.

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