My job requires me to sometimes to use an interpreter on the phone. Here's the bad service - I have an interperter who basically interuppted me a lot, interupped the Spanish speaker a lot, BERATED the speaker for talking fast and....put us on hold for no apparent reason. That's never happened. So that's two people who don't speak each other's language sitting there in silence thinking WTF? I felt bad for the Spanish woman because he was just so freaking rude to her.