For starters, the food is ridiculously overpriced. For a tiny burger that fits easily in your palm laid flat, you pay $3. More if you want cheese or anything else on it. If you order the Chicken Tenders, you get three tiny strips for $4. That's not including anything else, all you get are the three strips. This is just to give you an idea of how bad the service really is; the ONLY argument one can make is that you're paying for the convenience of not having to leave the campus in order to get food.
They used to have a special, "Thirsty Thursdays", where you could get any drink for half of the price. This is actually a really good deal, because the most expensive drink- a 32 ounce cup- goes down to only $.80. That is, when the person running the register isn't being an idiot. My experience shortly before they stopped doing the Thirsty Thursday was:
I budgeted for the Thirsty Thursday drink price and the food I would get (allowing me to buy the test booklets I needed for a class). I approached the register, and the guy said, "Okay. One Dollar for the drink, and..."
"Woah," I say, "Half price for the drink should be like eighty cents."
"Yeah, well," and he smirks, "It's just easier to charge a dollar."
After arguing for a minute, feeling ridiculous over the twenty cents I couldn't afford and dealing with the embarrassment of getting to the front of the line and "not having enough", the cashier sighed heavily, and as he punched in the correct amount, "Okay, fine, eighty cents for the drink."
They arbitrarily decide the prices for certain things, because they don't have the price of every item posted. They didn't have a charge for sour cream, cream cheese, salsa, or dressing before, but then one day, they changed their mind. Since it wasn't posted, a lot of people discovered while standing at the front of the line that they couldn't afford their chosen condiment, and were often told in a snotty tone, "Well, we have to pay for it, too!"
Uh, no. It's not the fact that you have to pay for it, it's that you suddenly change the fact that WE have to pay for it that people have an issue with. If you had, from the start, told us what we had to pay for the condiments, there wouldn't have been as many pissed off people. THAT'S the issue. Bleh!
On top of all of this, they also run the vending machines. All of them are frequently broken, or eat change, or refuse to vend, and it takes months to get them fixed. There's also no clear person to complain to about all of this.
...Like I said. Boycott. -_-