Heather (poochychik) wrote in bad_service,

  • Mood:

Banks are evil....

Oooo....I just got off the phone with TCF, and I'm enraged.  I made a deposit Thursday AM, as I do every other Thursday(payday). I went to use my debit card at teh local coffee place, and it was DECLINED. I go home look online, it says my deposit has posted/cleared. I call the 800# and the automated lady tells me it's cleared. So I decide to speak to a "real person", I ask  why my card has been declined, the first man I spoke to says that I made the deposit Friday and when you make a deposit they deposit $100, they hold the rest until the check clears. He tells me the check will clear Monday, so I shouldn't use my debit card until then.

I got off the phone...and thought about it for a minute....and called back. The second lady said they hold the entire deposit until the check clears, and if I try to use my card again, VISA will think fraud has occured and will deactivate my card. Then she HANGS UP, no goodbye nothing...just click.

Third person I spoke to, was very polite and explained everything to me.  He said for some reason my check didn't go into processing until Friday, and then tells me not to use my card until Tuesday.

So, now here I am money-less until Tuesday. It would have nice to have known about this check holding think ahead of time. They've never held a check like this before.

In other TCF news, it took me almost 2 months to get my new debit card when I got married a few months ago.  Why you ask?  Because the moron at my local branch never sent in the paperwork.

EDIT: I called TCF to ask them about the Fed. Law saying htey must deposit the 100.00 immediately.  I was put on hold for 15minutes. When the woman came back she said since I got cash back (20.00), tehy didn't have to put the 100.00 in. I asked what about the money that was in the account prior to my deposit, and she said I would have no availiable funds until Tuesday. 

I went to the FDIC website and found this:

Special rules apply to cash withdrawals from local and
non-local check deposits. While §229.12 (d) allows the
depository bank to extend the availability schedule for cash
or similar withdrawals by one day, the customer must still be
allowed to withdraw the first $100 of any check deposit not
subject to next-day availability on the business day following
the day of deposit. In addition to the first $100, a customer
must also be allowed to withdraw $400 of the deposited funds
(or the maximum amount that can be withdrawn from an ATM,
but not more than $400) no later than 5 p.m. on the day funds
become available for check withdrawals. The remainder of
deposited funds would be available for cash withdrawal on the
following business day.

Does this mean they should deposit the 100.00 anyway? Or am I misreading it?
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