It gets better, the manager tells her that they will "fix her mistake" free of charge. That's right, apparently it's my friend's fault that the dress was "dirty". When my friend picks up the dress, where the worst of the scorch marks are, they covered with some sort of dye or fabric paint. But it was my friend's fault that the dress got dirty. -eyeroll-
She wore that same dress to her wedding and looked beautiful in it. No one noticed the faint brown scorch marks running down the sides or the slightly off colored parts of the dress. But that is no excuse for all the bull shit they pulled.
Oh, shortly after registering at David's Bridal I got a call saying that I had won a free $1000 online shopping spree. She talked so fast that I couldn't catch the name of the company. When I asked how I won the shopping spree the girl hung up and never called again. Coincidence? I think not!