Thoughts of a nerdy feminist (idemandjustice) wrote in bad_service,
Thoughts of a nerdy feminist

Maybe you should make sure you hung up the phone?

I work in a job where I find backup nannies for our clients. Often, this means people call at the last minute. We have lots of agencies we call on this sort of thing, every day.

One such agency, I called with one for today, asap, the woman took down the information, was very professional and friendly sounding. After she had the info, I thanked her and said goodbye. Now, I have to make several mouse clicks to hang up my call. While I was navigating to the right screen, I hear her say to her co-worker, "GREAT, it was (my company)--" and THEN she hung up the phone the rest of the way.

Gritting my teeth. I'm tempted to write up a complaint to one of our people that negotiates the contract with this company, because that was extremely rude, two-faced, and also STUPID. Make sure you hang up the phone before you start badmouthing the person you were just talking to!
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