We rented the Maid in Manhattan DVD yesterday. The first half of the movie was fine; the second half was scratched up so badly, it skipped and was unwatchable.
So today, they gave me a FULL credit for the movie. Even though technically I was only entitled to half my money back (since the first half of the movie worked just fine), and that was all I was asking for, they went ahead and gave me an ENTIRE full rental credit, plus an extra one for my trouble. So I've got two movies coming--not just half of one. Four times as much credit as what I really should get!
Now THAT'S good service. Kudos to Circus Video!!