Crazy Meg of Bedlam (smu) wrote in bad_service,
Crazy Meg of Bedlam

But I am a customer...

This happened yesterday and rubbed me the wrong way.

I work in a bookstore that's in a mall. Most of the mall employees tend to band together. If Express is having a sale, they run off and give coupons to all the other stores, for example. A small amount of the food places in the food court, if they see you with your store badge on, will give you ten percent off on your food. Not many, one or two places. Which is really nice of them.

One of these places is the Cinnabon. Man, I love those guys, usually. They have a policy there that if you're a mall employee, any medium drink is only a dollar. Any drink, be it soda or coffee. It rocks. The two girls who usually work there are so nice, as well. They see me coming and they get my diet coke for me, then we chat for a few minutes about customers or mall gossip.

Since yesterday was Labor Day, a lot of the food court stores were closing at six, though the mall stayed open until nine that evening. Around 5:40ish, I ran down to the Cinnabon with my dollar so I could get a drink to tide me over. The only other place that would be open was the CVS, and I didn't want to pay an extra .75 cents for the same size soda.

Today, working there, is a man I don't recognize, but that's okay. I knew the other two girls were seriously understaffed, so this was a good thing for them. There's a couple in line before me, so I wait while they inquire about every product on the menu. A line starts to form behind me. Finally, the people in front of me pay and leave. I move foreward in line.

The man working there looks straight past me and asks the couple behind me what they want. I'm standing there with my mouth open, wondering what the hell is going on. They get their food and they pay, and I pipe up and go "excuse me?". He looks right past me again and asks the next in line for their order.

I stand there for a few minutes, money clearly in view, wondering what the hell is going on. I have a job to get back to and I'm only given five minutes to run out for a drink run. Finally, one of the girls I know appears from the backroom, see's me and immediatly gets me my drink. She hands it over, I hand her my dollar, and the man gives me such a dirty look.

As I'm standing at the other end of the counter, getting my straw and sticking it in the drink, I overhear them a little.

Her: Hey, why'd you make the girl from the bookstore wait?
Him: She isn't a paying customer. I had a whole line of people buying actual food.
Her: She's still a customer.
Him: No she isn't, she's a mall employee. She's just paying a dollar for a soda. We have REAL paying customers in line.

It's at that point that I left, but I was so pissed off afterwards. I certainly am a paying customer! Do I not give them currency in exchange for goods? And I do sometimes buy actual food. Just this weekend I bought a box of four cinnamon buns to have for breakfast the next day with my parents. I was just amazed at how rude he was. I would have understood if he had said "hold on for a sec, I have to get these people their buns, I'll be right with you". I know that other customers come before me. But to just outright ignore me and then, behind my back, claim I'm not worth waiting on?

I don't think I'll ever go back there if he's working. The girls are extra nice, but he was a complete dick!
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