Imagine my surprise when I got a bill! The customer service rep said I do not owe any more money and they have all of my information, but that my account would appear as though I owe money on it until the service is disconnected by a technician. They're scheduled to get out there Oct. 24. Only after a disconnection is a letter sent saying your service is officially over.
It seems to me that it's not fair to a customer to keep sending them bills for amounts they do not owe while knowing they do not owe them. Anyone else ever have this problem?