tree (rainingfordays) wrote in bad_service,

Potentially bad service?

I moved to a new state this month. Before I left, I canceled my Time Warner service. Billing stopped the day I called, and I mailed my equipment in soon after.

Imagine my surprise when I got a bill! The customer service rep said I do not owe any more money and they have all of my information, but that my account would appear as though I owe money on it until the service is disconnected by a technician. They're scheduled to get out there Oct. 24. Only after a disconnection is a letter sent saying your service is officially over.

It seems to me that it's not fair to a customer to keep sending them bills for amounts they do not owe while knowing they do not owe them. Anyone else ever have this problem?
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