Kimberly (itsjustaphase) wrote in bad_service,

I just want my mushrooms....

There's this Italian restaurant here that is simply fabulous. Every time my husband and I go there we have excellent service and the food is always great. They have mushrooms stuffed with shrimp and Italian sausage on their appetizer menu that are to die for, and I get them every time, and usually get an extra order of them to take home for me to have for lunch the next day.

One day, my co-worker and I go there for lunch. I was hoping to have the mushrooms as a meal, but when I ordered them, the waitress tells me that they are only on the dinner menu and they don't serve them for lunch. Fair enough.

After work, I decide to go back and grab an order of them to go, so I can have them for lunch the next day. I get there just before 4 o'clock. The hostess is sitting at a table and appears to be putting some inserts into their menus. She doesn't get up to greet me, she just sits there and says "Can I help you?". I tell her that I'd like to place an order for takeout, and she tells me "The dinner menus are right over there." and points behind the hostess table for me to get one myself. Fine.

So I look over the dinner menu (even though I know what I want), and ask if she's the person I give my order to. She then looks annoyed and says "Oh, well, the kitchen is closed from 3 to 4." I look at my phone and it says 3:55. I told her that I'd be happy to wait 5 MINUTES. And she sighs and asks me what I want. I told her. Then she said "Hold on, let me check with the kitchen..." and runs off.

A few minutes later, she comes back and says in a very bitchy tone, "Well, we're only serving off the lunch menu from now until 5." WTH? What's the point of giving me the dinner menu then??

Let me get this straight. Your signs and take out menus say you're open from 11am to 9pm. Yet, if I wanted to come in at 3pm, I wouldn't be able to order... And you serve lunch from 11am to 5pm, but there's this weird hour break in the middle of it??? All this for some mushrooms... :(

I left. I didn't go back. As much as I love those mushrooms, I'm still too annoyed to go back right now.
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