The books arrived, 3 a month, as promised. They did indeed feature the entire work (except for a few that were split into two volumes), and the print was tiny, but I could still read it. Everything was going fine, and I expected to get my mini-bookcase in May with my 21st book.
I didn't. When June came around, and there was no bookcase with that shipment either, I called Del Prado to ask what was up. The receptionist who answered the phone said we were on the list to receive the bookcase, but it was on hold because it had to ship "from Spain." OK, I could handle this. Shouldn't be too much longer to ship something from Europe--I decide to wait another month.
July's books arrive, but no bookcase. I call again. A different person answers and tells me that the bookcases have to ship "from Europe or something." We tell them not to ship us any more books until the bookcase arrives.
Last week, we got more books. No bookcase. A third call is made. (Oh joy!) A different receptionist answers, who tells us that the bookcases "are hand-made in Europe and are only shipped out once a year." This was not mentioned in the advertising, or in any of the bills we received. We stated that not only did we not want any more books, but we would not pay for the books we received in August until that bookcase arrives. We had a note put on our account to that effect.
I know caveat emptor is on a lot of people's minds right now, but isn't this against truth-in-advertising laws?