Katiedid717 (katiedid717) wrote in bad_service,

I went to the grocery store tonight, and I'd forgotten my savings card, so instead of going to the self-scan, I went to the only register with a human cashier. It was a 12-or-less express lane; I had 9 items (5 of which were cans of cat food, stacked together). I wait in line, the man before me is finished, I put on a smile for the cashier...

...who then turns around and plays with the plastic bags a bit. No "One momeny please," no "I'll be right with you." Doesn't even acknowledge my presence.

Okay, whatever, no big deal. I move to the side so that my boyfriend and our now-empty cart can move out of the way, get back in place. I go to ask the cashier if he can look up my card, and he's already done scanning. Whatever, no biggie. I have my debit card in my hand, and he just turns and looks at the register, waiting for me to use the pin pad (still not acknowledging me). So, I pay, he takes the receipt and thrusts it in my general direction.

Never ONCE looked at me. Never said a single thing - no "you're all set," no "have a nice night," no "Thanks for shopping." I think I could've had a better conversation with the self-scan.

A couple of weeks ago when I went, we used the real teller because the lines were HUGE at the self-scan, and there was no one at the normal checkout. The girl kept rolling her eyes, with this general attitude like we were holding her up or wasting her time or something.

I finally realize why a lot of older people (my coworkers included) discriminate against people in the 18-24 age group. Honestly, it's not that hard to be polite and professional at work! And, it's called CUSTOMER SERVICE for a reason - you're there to SERVE the CUSTOMER. Not that I'm saying you should lick their shoes, or obey their every command, or that the customer is always right. But don't act like I'm wasting your time.

(sorry, just needed to get that of my chest)
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