Fabricati Diem, Pvnc (cryptaknight) wrote in bad_service,
Fabricati Diem, Pvnc

Grocery store suck

Last night I asked my husband to pick up a few things at the grocery store on his way home from work. He called me as he was leaving and said he was stopping at Smith's (owned by Kroger, aka Ralph's in CA). About thirty minutes later he called me, saying he was going to be late. I asked what was up.

He tells me that he had gathered the requested items and gotten in line. There was only one checkstand open, which was understandable as it was pretty late at night. The person running it was the manager. First the line was held up while the customers were treated to watching the manager bitch out one of the stockers. Hubby sat through all this, then waited while a couple of other customers were rung up. Finally it was his turn, but as he put his stuff on the conveyor, the manager/checker told my husband that he had to go take care of something and would be right back. Thinking the manager needed change or something, hubby said okay, and the manager took off. He went over to the deli to talk to the girl working behind the counter. My husband said it didn't look all that important, because the manager was leaning very casually against the counter. Who knows?

The point is, my husband stood there for close to twenty minutes waiting for the manager to come back. Finally he gave up and abandoned our groceries to head to another store a few blocks away, where, thankfully, they had a self checkout so he could take care of business himself.

I told my husband he was much more patient than I was, because I would have gone over and asked the guy if anyone was ever going to ring me up! I told him he at least ought to fill out one of their comment cards the next time he is in.

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