mildlydisturbed (mildlydisturbed) wrote in bad_service,

My story of fun with Insurance, AC, and Credit Cards

I rent out several properties, yes, I am a slumlord.  As part of that I carry home buyer's protection from First American something something something.  Recently a tenant of mine reported that his air conditioner was stuck in either the on or off position, but no in between.

I called FA, they dispatched a company called C&S, installed a new thermostat and left.  All worked well for about 8 hours and then the unit died.  Called FA to have CS come back out, went over there, threw some breakers, nothing happened, I left.  CS comes back out and looks and now the AC is working again so they back away slowly and think that it just blew a fuse.

it dies hard 3 hours later, I call CS directly this time, they come out and decide that something big needs replaced, they decide to do this, the non-covered charges for this occurance are $450 which they say they'll need to get from me before they commence work.  I ask if there is any way I can call up and give them a credit card, they give me the number, I ask to speak with someone in billing, I talk to some woman and give her my credit card for the $450.

About 8 hours later I get a call from her, she says there has been a problem with the card that Lindsy gave them and that the non-covered charges of $450 needed to be paid.  I tell her that I'm really sorry, they must have written down the number wrong or something, I give them the number and they run it and say that things are good and that it went through and I say there was no way I was trying to stiff them, just something must have happened and things were cool.

So, I check my credit card balance the next day and there are 2 charges for $450 on there... I call CS up again, talk to the woman, she says that second charge was for Lindsay... I tell them I only have one house and thought that Lindsay was their accounting  person, the woman says that no, in fact she explained very carefully to me that this was for the address xxx Potomac something or other and that it was for Lindsay and that there was no misunderstanding.

I inform her the only property I am responsible is for xxxx Dakota, that I have been dealing with contractors all day, and that they did not give me the address of the property, only that it was for the exact same amount as my bill was, and I thought that Lindsay was their billing person and that my charge had not been wrung through correctly.

She argues with me that she gave me her name repeatadly, and that there was no misunderstanding, I ask her who this Lindsay is and she says it's someone with my last name.  She also refuses to take the charge off until it's investigated.  I tell her their people can go to this Lindsay's house and take her AC for all I care, that it's not my charge.  She says they won't do anything about it that night / until their air conditioning investigation is done.

So, I call up my credit card company, Chase.  I tell their person the story and ask to put a note in the account with the details.  He dutifully logs all this and tells me there is nothing they can do until such time as the charge processes, but to file a dispute if this is not corrected when my bill comes.  I thank him and try to hang up and then am given a 4-minute long non-stop sales pitch about fraud protection they're trying to sell me for $7 a month, I tell him nicely that I called up to report a problem and that perhaps right at that point was not the best time to be trying to sell me a product.

I call up the home warranty company, explain the situation to them, they say they'll talk to the company tomorrow but they're subcontractors and all they can really do at that point is set someone in motion.

I call up today the company and talk to the woman in billing, they still are investigating, I told her for all i cared they could go and take Lindsy's air conditioner as long as they didn't take mine, they still have not managed to get in touch with her and are saying they're going to take a trip to the courthouse to potentially put a lien on her property.  But still no refund for me.

Would be nice if they would just take a look, realize that when someone calls up and they present them with a bill for the exact same amount and say that the first time the card didn't go through, and it's for someone with a different first name, it's their freaking fault.  Gah...

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