Mikazuki (naishinnou) wrote in bad_service,
Mikazuki
naishinnou
bad_service

Anyone have Office Max's contact email?

I know, I swore I'd never go back to OfficeMax to shop, well they had some really good sales last week so I went in (on Thursday) to get some school supplies. Of course some of the stuff was out of stock, no biggie, I went to the front and asked the cashier for a raincheck. She double checked the flier to make sure that she could give a raincheck on the items and sure enough it could. Well, she was the only cashier and of course as I was waiting for her to give me a raincheck several (four or five) customers came up with stuff to buy so she told me to step aside and wait. No biggie, kind of rude but whatever. I waited and waiting and waited some more. After a few minutes she turns to me and says she'll need to get someone else to give me a raincheck because she didn't know how so she'll call someone up for me. I wait some more and after another few minutes I'm thinking, "I should go to Lowes to get the things I need and come back to pick up the raincheck when I'm done." I decide to wait and after another few minutes she tells me that there was no one in the store to give me the raincheck and I should come back the next day when someone else would be around to give me that raincheck.

WTF!?

I asked her, "You mean to tell me that no one in the store knows how to give me a raincheck? Not even the store manager or assistant manager?"
Her, "That's right, you'll have to come back tomorrow or you can drive to ::town that's 35 miles away, one-way:: for those items since they have it in stock."
Me, "No, I don't think so. See this is why I don't shop here any more because this store has piss poor customer service. How can you not know how to give a customer a raincheck? It's part of your original training!"
Her, "Well I don't and no one else knows how to give rainchecks either."

Uh huh. I left pissed off and now I definitely know NEVER to shop there again.
Subscribe
  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 13 comments