Angua (angua) wrote in bad_service,

Oakington Car Centre - Cambridgeshire

I don't quite know where to start with this.

Possibly we should start with the doorbell ringing at about 5.40pm tonight while I was tucked up sleepily in bed (I work nights before you ask).

It was a bailiff.

Now, I do have debts but I keep up with the repayments and I have never defaulted on any loan so I've never had to deal with anyone like this before.

I've also 'owned' my car for just over two years now.

Apparently Oakington Car Centre have fraudulently sold me a car.

There is an outstanding loan on it and the lovely lady that took out the loan has defaulted on it so it got turned over to a bailiff and as I am the registered owner it was pretty easy to track the car down.

It has now been taken to a compound and I probably won't see it again.

Legally the garage have committed fraud, either knowingly or unknowingly.

I've called my insurance company, the police, Oakington car centre and my mum and dad so everyone that needs to know does and I'm just waiting for Oakington to get back to me.

The bailiff was very nice and talked me through all the steps to follow and has said that the garage are seriously in the wrong regardless of how it happened so I should be able to get things sorted out to my satisfaction without having to go to court.

I've also started a new notebook and written down exactly what has happened and the times that I've called people so that if it does go to court I've got a record.

I'm just a bit shell-shocked now.

Has anyone else had this happen to them? This is major bad service on the behalf of the garage I bought my car from although I hope to report some good service in the morning when I go and speak to them.

Does anyone have any tips on what I should/shouldn't say or what I should be asking for in compensation? (I'm guessing a car of at least equivalent value)
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