Ghirardelli store, Downtown Disney. Cast of characters: me, cashier
Sign reads :Buy 4 chocolate bars, get 1 free.
So, I get 5 bars, some other stuff, and go check out.
The cashier tells me the total, and I pay. She hands me the receipt. I look at it, and I was charged for all 5 bars.
Me: pointing to my right "The sign says buy 4 get 1 free. You charged me for all 5 bars."
Cashier: "You got a free one. It's on there."
Me: looks at receipt again "No, I am being charged for all 5. There are the prices. Nowhere does it deduct the price of the 5th one."
Cashier: "It took it off."
Me: "No, it didn't. Look at the receipt."
Cashier: "You get coupon on the bottom, see?" and kinda waves me away with her hand.
Coupon on the bottom is for 10% off next visit. That, clearly, does not equal a free bar. And the coupon is meaningless to someone who lives 600 miles away, lol.
Me: "No, that is not it."
Another cashier turns, and they start rapidly talking in Spanish. The other cashier counts the bars on the receipt at least 3 times before MY cashier understands. That's all that I could understand of the conversation.
Cashier: "Ok, you can go get a free bar. Then we will be even? Ok?"
I get another bar (b/c clearly, they aren't going to fix the receipt) and hand it to her. She hands it back and says ok. Never scans it, makes a note of it, nothing.
Not just 'bad service', but also bad bookkeeping. If she did that too many times, I imagine that the inventory will be off, and she could get into trouble. She definitely should have done something.
Sign reads :Buy 4 chocolate bars, get 1 free.
So, I get 5 bars, some other stuff, and go check out.
The cashier tells me the total, and I pay. She hands me the receipt. I look at it, and I was charged for all 5 bars.
Me: pointing to my right "The sign says buy 4 get 1 free. You charged me for all 5 bars."
Cashier: "You got a free one. It's on there."
Me: looks at receipt again "No, I am being charged for all 5. There are the prices. Nowhere does it deduct the price of the 5th one."
Cashier: "It took it off."
Me: "No, it didn't. Look at the receipt."
Cashier: "You get coupon on the bottom, see?" and kinda waves me away with her hand.
Coupon on the bottom is for 10% off next visit. That, clearly, does not equal a free bar. And the coupon is meaningless to someone who lives 600 miles away, lol.
Me: "No, that is not it."
Another cashier turns, and they start rapidly talking in Spanish. The other cashier counts the bars on the receipt at least 3 times before MY cashier understands. That's all that I could understand of the conversation.
Cashier: "Ok, you can go get a free bar. Then we will be even? Ok?"
I get another bar (b/c clearly, they aren't going to fix the receipt) and hand it to her. She hands it back and says ok. Never scans it, makes a note of it, nothing.
Not just 'bad service', but also bad bookkeeping. If she did that too many times, I imagine that the inventory will be off, and she could get into trouble. She definitely should have done something.