kaycee (ballroom) wrote in bad_service,

Olive Garden rudeness.

yesterday me & 4 of my girl friends went to Olive Garden for a simple little girls night out. we had 2 tabs; one with 3 meals and whatever else they got, and one tab of my own. my tab included my meal & 3 cocktails. it was a little under $40. my friends took care of their tip and I tipped her $5 for my own tab. I used a tip calculator and the $5 was right on the money as a 15% tip. I would have given her more because she was an excellent server and was very polite [at first], but it was all the cash I had on me (I don't like putting tips on cards)

fast forward to us leaving the restaurant.. it was a busy Saturday night around 8:00. the place was packed and there were a lot of people waiting outside. we start walking to the car and all of a sudden our server busts out of the door and YELLS out to us, though she was looking directly at me as she was speaking.

here's how it went down:

her: I'm sorry, but did I do something offensive or anything? because I spent over an hour with you guys and you had a $100 tab [all together] and all you gave me was a $5 tip.

me: *a little bewildered and taken aback* no.. *I* gave you the $5 tip to cover my tab only. the rest of the girls left you money on the table.

her: well the table bus boy told me that when he looked on the table there was no extra money.

me: so you didn't look on the table yourself?

her: *pauses*.... uhhh, no.

me: then maybe your bus boy took it, but we DID leave you a tip.

her: ok.. alright... *walks back inside*

at this point, everyone waiting outside was looking at us like we were complete morons. so not only did she not even look at her table to see the tip we left her (which before we left, we alerted her about the money on the table) but then she follows us outside infront of ALL those people and embarrasses the fuck out of us? Do not get me wrong.. I completely understand that servers work very hard for their money and it sucks when people leave you shitty tips or no tips at all. but the fact was that you NEVER fucking EVER catch an attitude and question your customers over a tip. and especially to wait until AFTER we've left the restaurant to get in our face about it? that is completely unprofessional and rude. she spoke to me like it was all my fault. I can sympathize that it would suck to not get a 30% tip or whatever, but she was completely out of line to handle it the way she did.

I called the manager last night and she agreed/apologized/is going to send us a gift card. I honestly wasn't even wanting that..I just told her that she needs to speak to our server & have her understand what's stepping the line over being rude. we had such a great night and that dimmed it a bit and made the experience go from being excellent to being not-so-great.
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