Update on the London Market:
The order should have arrived yesterday evening or this morning at the very latest, and since it hadn't, I re-checked my confirmation email and my online bank account. The email seemed just fine, but the account showed no charge. I called and spoke to a very nice woman who said they'r been having computer troubles and that she'd go check manually to ensure the order had been sent, and when I asked about the shipping (in the context of their current website changes), and she said that they've been having a lot of trouble with the website doubling charges and that I wouldn't be charged more than the original amount shown. She also apologized for not having responded to my email, as her computer crashed, and of course they're dealing with HP mania. I mentioned that I work in a bookstore and was trying to assemble a costume, and she said "Oh, you definitely understand, and of course, you need it for Friday!" I spoke with her an hour later, whereupon she assured me that it had already been shipped and would be here by Friday. So extreme frustration turned into good service.
The order should have arrived yesterday evening or this morning at the very latest, and since it hadn't, I re-checked my confirmation email and my online bank account. The email seemed just fine, but the account showed no charge. I called and spoke to a very nice woman who said they'r been having computer troubles and that she'd go check manually to ensure the order had been sent, and when I asked about the shipping (in the context of their current website changes), and she said that they've been having a lot of trouble with the website doubling charges and that I wouldn't be charged more than the original amount shown. She also apologized for not having responded to my email, as her computer crashed, and of course they're dealing with HP mania. I mentioned that I work in a bookstore and was trying to assemble a costume, and she said "Oh, you definitely understand, and of course, you need it for Friday!" I spoke with her an hour later, whereupon she assured me that it had already been shipped and would be here by Friday. So extreme frustration turned into good service.