Mikazuki (naishinnou) wrote in bad_service,
Mikazuki
naishinnou
bad_service

Sun Rocket

I admit, I did not want to use Sunrocket for our (business) phone service but have come to like it over the last two years we've had it. That is until today.

I called our store to let the hubby know that I found the answer to the problem he has with a game he was trying to install yesterday. I get a "beep, beep" sound as if the phone was disconnected. I know it's not on my end since I just got of the phone with BN. So I continue to call the store for the last hour and can't get through so I decide to call Sunrocket to see if there is an outage. I go to their website and read this:

Question
How do I contact SunRocket?

Answer
Email
Send an emailand receive a personal response to your question or concern. Remember to include your Household Number so that we can answer your email based on your specific account needs.

Please note that all cancel requests must be made by phone.

Call
To contact Member Services by phone, please call 1-800-786-0132.Representatives are available 7 days a week from 7am to Midnight, ET.


I call the 800 number and get the message, "We are no longer taking customer service or sales calls. Good bye." It then hangs up. Lovely. So how the frack do we contact the company quickly? And notice that they require you to call them in order to cancel your service. LOL Hmm, how can you cancel if they're not taking phone calls any longer? Nice customer service there, Sunrocket.
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