k a r y n . m a r i e (thetopdown) wrote in bad_service,
k a r y n . m a r i e
thetopdown
bad_service

Oh, Value City Furniture.

So, my parents just recently bought a sofa and recliner combo from VCF, which are both gorgeous. The set came with a coffee table and two end tables for free, but my parents had no use for them, so they decided to give them to my husband and me for our new apartment in California. So, when they placed the order, they requested that the coffee and end tables be kept boxed, unassembled, and taped shut in their original packaging because they're completely glass tops, and I didn't want to ship them already assembled (they're going from Ohio to CA in a freight, things tend to bang around). The sales associate confirmed THREE TIMES with my parents that the tables would remain boxed, unassembled, in their original packaging.

So, delivery day comes. The couch and chair are brought in, they're gorgeous, great. Then they start bringing in - you guessed it - the assembled glass tables. My Dad and I go outside, and ask what's going on. The delivery guy says, "I told my boss that it said on the instructions for delivery NOT to assemble these, but he said he'd already assembled them and that you'd take them like this anyway." This confirms to us that the sales associate and delivery guy did (or tried to do) their jobs, and that the manager of delivery was to blame, since he BLATANTLY ignored instructions and just ASSUMED we'd take them as is.

Needless to say, we refused the delivery of the tables and after two angry phone calls, my Mother was able to have the tables sent in boxes, next-day delivery, with a handwritten apology from the sales associate (but not, oddly, from the guy who ACTUALLY screwed up).

Note: Not complaining about VCF or anything, because they did resolve the situation - just complaining about that delivery manager who decided HE knew what was best for our delivery.
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