k a r y n . m a r i e (thetopdown) wrote in bad_service,
k a r y n . m a r i e

Oh, Value City Furniture.

So, my parents just recently bought a sofa and recliner combo from VCF, which are both gorgeous. The set came with a coffee table and two end tables for free, but my parents had no use for them, so they decided to give them to my husband and me for our new apartment in California. So, when they placed the order, they requested that the coffee and end tables be kept boxed, unassembled, and taped shut in their original packaging because they're completely glass tops, and I didn't want to ship them already assembled (they're going from Ohio to CA in a freight, things tend to bang around). The sales associate confirmed THREE TIMES with my parents that the tables would remain boxed, unassembled, in their original packaging.

So, delivery day comes. The couch and chair are brought in, they're gorgeous, great. Then they start bringing in - you guessed it - the assembled glass tables. My Dad and I go outside, and ask what's going on. The delivery guy says, "I told my boss that it said on the instructions for delivery NOT to assemble these, but he said he'd already assembled them and that you'd take them like this anyway." This confirms to us that the sales associate and delivery guy did (or tried to do) their jobs, and that the manager of delivery was to blame, since he BLATANTLY ignored instructions and just ASSUMED we'd take them as is.

Needless to say, we refused the delivery of the tables and after two angry phone calls, my Mother was able to have the tables sent in boxes, next-day delivery, with a handwritten apology from the sales associate (but not, oddly, from the guy who ACTUALLY screwed up).

Note: Not complaining about VCF or anything, because they did resolve the situation - just complaining about that delivery manager who decided HE knew what was best for our delivery.

  • Silly Sprint people

    I want to change to sprint so I contacted them via phone. Here’s what happened and why Them: you can join for 200.00 Me: that’s a lot of money your…

  • (no subject)

    Well,  I unofficially long my last non - grapevine tested  and advice from Facebook nurses and things.  Add it id's , it is. I'm going to harshly…

  • HOA Woes

    So I live in an HOA. Back in December, our mailbox was hit twice and we had to fix it to the tune of $150 because our HOA use uniform mailboxes. In…

  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded