footwakerupper (footwakerupper) wrote in bad_service,

This is mild, but it irked me enough to feel the need to post.

Citizen's Voice has been running a special lately. How do I know this? Because they've called the house at least 5 times in the past three weeks (those are just the times I talked to them. They may have called more). The first time they called, they ended up calling back later that day. No problem, it was a different representative, they probably didn't know. Last time they called, I said I wasn't interested and they asked me why. I didn't really expect that, so I kind of mumbled out something about not reading newspapers and made my family sound pretty stupid. We didn't get a call for a week, and I thought that they had given up.

Today a woman calls again from them. I wait until she lets me get a word in edgewise, and say we're not interested. Her response? "Well how do you know that, ma'am?" She said it in a very condescending way, as if I wouldn't know that I don't want her freaking paper until I subscribe to it. I told her that I KNOW we're not interested, and that we don't subscribe to any newspapers. Furthermore, her company has called 5 times in the past 3 weeks, and that I wanted them to take our number off their list. She simply replied, "Okay ma'am thank you have a good day." I'm almost positive that she's not going to take us off the list, and the next person who calls isn't going to get the politeness that I've been giving; I'm simply going to interrupt their spiel and tell them I've requested them not to call once before and that they'd better take me seriously this time.

It's really mild, but seriously. Don't act as if your potential customers have no idea what they do or don't want, and then don't just give your salutations and hang up when they say not to call them anymore. I have a lot more respect and politeness towards any telemarketers than anyone else in my family, but I'm beginning to see why everyone else just hangs up when they say where they're from.
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