athanors_light (athanors_light) wrote in bad_service,
athanors_light
athanors_light
bad_service

I didn't see this one here

http://www2.ljworld.com/news/2007/jul/10/sprint_nextel_defends_customer_terminations/

Long story short, Sprint Nextel dropped a bunch customers via mass mailing for calling customer service too much. I'm a little torn on this. I'm sure that a lot of people were doing shady things like trying to get a hold of others' personal information or being abusive to reps and in those cases I am all for their loss of service. However, in other cases, I don't believe this was very good service. I mean, I have T-Mobile but I believe customer service is included in my monthly bill and if I am paying them to provide a service, I don't think it's right for them to cut me because I use it too much. Conceivably, if I wanted to call customer service everyday, I could right? I dunno. Maybe this belongs in customers suck.
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