Morgana (fangsnclaws) wrote in bad_service,

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Sexist Charter Communications Reps

Ok so I have noticed that this is a recurring problem and this time was the epitome of the worst.

Here's the story:

Every once and awhile (3x times in the past year) our digital cable tv gets this specific error and "advanced services" won't work. Basically the cable isn't working right. Sometimes it's 1 tv, sometimes both, but they've never had to send a tech to fix it.

So it happened the other day and my mom hates calling and dealing with CS (customer service) reps so she had me call. The 1st time I got a guy (we'll call him rep A) and he only mildly treated me like a stupid woman, claimed he reset it and it would be fixed in about 15 mins. Well it wasn't.

So I called back and talked to rep B. Rep B was the most sexist asshole I have had the displeasure of speaking with. Right from the get go he treated me like a stupid woman who must've broken her cable. I told him the other guy reset the cable box and it didn't work and then told him what my mom reminded me that fixed it every time-interrupting the service briefly and then turning it back on. He completely ignored what I said and said he'd need to send a tech and the soonest one could come out was Monday (this was Friday when I called.) When I said that I knew for a fact that a tech didn't need to come out to fix it and that it could be fixed by a CS rep he asked me such ridiculous questions like: have you checked the batteries in the remote, are the cables screwed on tight, is the tv on, etc. He basically treated me like a complete idiot so I asked for someone else who could actually help me. He told me that there wasn't anyone else so I asked for a supervisor. He told me that there wasn't one on duty. I said bullshit, give me your fucking supervisor. He then proceeded to tell me to hold on and he'd see if he could "find" them. He came back on the line a minute later claiming he "couldn't see them." I told him bullshit, called him a lying sexist asshole and hung up.

Called back 5 mins later. Got a female rep this time. (We'll call her Rep C) Rep C was very helpful, understanding, listened to my problem and fixed it exactly like I told her it could be fixed. I also had her file a complaint against the previous reps. She said they'd had probs with Rep B before. In less than 10 mins my cable was fixed and I was happily off the phone.

Before anyone thinks that this was an isolated incident with just one big asshole male CS rep, it wasn't. This type of shit literally happens to some degree everytime myself or my mom calls Charter Communications and gets a male CS rep. They always treat us like we're stupid women who can't possibly know anything about electronics. I'm seriously considering writing a letter to corporate and suggesting sensitivity training for their male CS reps, but chances are the person who gets my letter would be male and just think I'm overreacting, overgeneralizing or being too sensitive.

EDIT: Since I was thinking it in my head as I typed this and I am generally inept at conveying this online anyways, I forgot to note that the tone of both Rep A and Rep B was rude, condescending and patronizing from the start of the conversation. I was treated like I didn't have a brain. Also, during the parts of the conversation in which Rep B claimed there was no else I could speak to nor any supervisor, he actually laughed at me and acted like I was being ridiculous for asking for someone who actually wanted to help me.
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