Jim (jumbach) wrote in bad_service,

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More bad service from Post Office 89523

(Posted to personal journal AND bad_service)

Post Office #89523 is at it again. (This is the same post office that last year decided we had moved and stopping bringing our mail)

My mother-in-law sent me up a bus ticket last night, Express Mail for delivery today. She said I'd have it by noon today. I was home all morning (the cable lady was here, too). Noon came and went and no package, so I got to wondering if maybe the carrier had just delivered the package to the mailbox. I went down to check, and found that he had left a note saying that he had tried to deliver an Express Mail package at 10:15 a.m., but I wasn't home so it would be waiting for me at the post office.

Bullshit. I was home, and definitely would have heard a knock on the door since I was in the computer room, only 15 feet away from the door. Plus, our downstairs neighbor was down on the balcony, and she said that nobody at all had come to the building during the time in question. It appears as though instead of trying to deliver the package, he just put the note in the box figuring nobody would be home. (Notwithstanding the fact that it's a holiday week and a lot of people have time off, or that some people--like me--actually work nights and are home during the day.)

So I go down to the post office and wait in the big lunchtime line. I get up to the counter, and the lady says that there is no package for me. (The same lady, by the way, who was oh-so-helpful in the above-linked incident.) Bullshit again--the note says right here, pick it up at the post office. She said if I wanted to, I could come back Thursday morning and get it then.

"But that's no good," I told her, explaining that I needed the package today, and the idea of Express Mail was to get it delivered the next day. Telling a small fib, I told her there were plane tickets in there for a departure tomorrow, and I needed them today--tomorrow was to late. (It's a bus ticket for Friday, but still . . .)

Her suggestion: "Well, then maybe you could change your flight?"

THE HELL?????????????????? I again explained to her that she didn't understand, and that I needed the package TODAY and that Thursday was too late. She said that she'd leave a note to make sure the carrier leaves it at the post office for me Thursday morning and I can get it then. She still didn't seem to quite get it, so rather than hold up all the innocent people in line anymore, I just said I'd be back at 4:30 p.m., and they WILL find the package by then. Otherwise, they might as well throw it away.

(Really, I don't actually NEED the ticket until Thursday afternoon, but my mom sent it Express to guarantee I'd have it today, not taking chances with probably but not definitely getting it on Thursday.)

And, oh, yeah, the thought occurs to me: Isn't Express Mail delivered on holidays, too? If so, why would they not simply try again tomorrow? That would be acceptable, too.

OK, I'm done venting now. I called my mom and vented to her, explaining that the incident in no way was her fault and that I'm not mad at her at all. She said she knew, and said that the counter clerk's customer service skills definitely need improvement.

==EDIT 2:58 P.M.==
Our regular carrier just brought it up, somewhat sheepishly. I'm guessing he got his ass chewed out because of the unhappy customer (me) and was told to march the package back over here, now.

Nonetheless, that doesn't make up for the fact I should have had the package before noon, nor the snippy clerk at the post office.
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