¿Cachai? (tessibean) wrote in bad_service,

I'm flipping out here :(

So, I'm leaving for Australia on the 8th.  I'm going through AustraLearn, who is partnering with STA Travel.

According to AustraLearn, we students should have received our plane tickets at LEAST 2 weeks in advance to our departure date.  I have received several emails from my AustraLearn rep. saying that if I haven't received my e-ticket to contact STA ASAP.

I called them on Monday, and was put on hold for at least 15 minutes.  Bleh.  I was told that I was still booked on the group flight and that Qantas was holding it up. I was assured that my ticket would be there by midweek.

Midweek came and went.

I called Thursday afternoon, very worried.  A nice sounded woman assured me that I was still booked, and that they had sent out up to July 6th's tickets.  I was told that I was absolutely receive my e-ticket by Thursday night or early Friday morning.  I had to pull a double shift at work, and was just now looking at my email.

I still have no e-tickets.  STA travel isn't open until 6am on Monday.

WHY OH WHY do they keep lying to me!?

(And yes.  I have already paid in full for my ticket. D:)
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