Ru La Re Jo (purpledice) wrote in bad_service,
Ru La Re Jo

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Damn you, Ford!

This isn't MAJOR bad service, just...very annoying and frustrating.

Background: I have a '99 Ford Escort. My Mom technically owns it, we bought it 4 or 5 years ago at a local Ford dealership. It was cheap, I needed a car, it worked, yeah.

Back in January, the antenna fell off. I've had minimal radio reception since, which wouldn't be a problem, except that my car also hates me when it comes to discman adapters...but anyway. I procrastinated about fixing it, but got around to it.

About three weeks ago, Monday the 4th, I had an appointment at the same Ford dealership I the car was orginially from. The Services Department manager took my information, car information, car keys, and told me it'd be about half an hour. Remember this. I go and sit in their (ridiculously nice) lounge, happy to have an excuse to sit and read for a while.

After half an hour or so, the manager comes to me, saying that the mast is broken, and they don't have the part they need to fix it, but it should be in tomorrow (Tuesday, the 5th), and he'd call me. I get my keys back and go on my merry way.

No call Tuesday, or the rest of the week. My hours changed, just for this month, so my only day off during the week is Tuesday. A week after they were supposed to call, the 12th, I called back. First, I got put on hold for a few minutes, then told that the manager would call me back. I wait, and, sure enough, he calls me back. I ask him about the part, he says he'll go check, I get put on hold again. This time, it's long enough that the receptionist picks up my line, thinking I'm a new call. When I tell her I'm waiting for the manager, she puts me on hold for a second, and then he comes back to say he'll call me back in a few minutes. 15 minutes later, he calls, and tells me that the part will be in on Friday, and he'll call me. Fine.

Friday rolls around--no call, wadda surprise!

Last Thursday, the 21st, while I was working, the manager called and left a message saying the part was in. Hallefreakinlujah.

I finally get a chance to call during business hours this morning. I tell the secretary my situation, and ask if I can bring my car in tomorrow. She says sure, bring it in between 7:30 and 9. I ask if it can be a little later, and she's confused by this, because why would it matter if I'm dropping my car off for the day?

Me: Um, when I first went in, I was told it would take half an hour.
Secretary: Oh. One moment. Hold music.

When she does come back, she makes it seem like it's a hassle to bring it in, because they have appointments and she'd have to find an open spot for me, but I can bring it in at 1 or 2. Two open spots, but finding them was hard. *rolls eyes* I said 1 would be fine, she said it'd be between half an hour and an hour, see you then.

I'm just frustrated. If the part was late in shipping, that's fine, not their problem, I'm not going to be mad as lnog as they call me and let me know. They neglected to do that not once, but twice, and basically did almost everything to make it as aggravating as possible. My boyfriend thinks they gave less effort than normal, or just plain gave me the run-around, because I'm a girl. If that's true, I'm uberpissed, but there's really no way to know.

So, yay, I get my antenna tomorrow, but...DAMN that was way more complicated than it had to be!

Feels good to get that off my chest. :)

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