athanors_light (athanors_light) wrote in bad_service,
athanors_light
athanors_light
bad_service

911 operators count, right?

 http://www.cnn.com/2007/US/06/13/hospitaldeath.probe.ap/index.html

Is it the 911 operator's responsibility to determine what constitutes an emergency? I know the 911 system is grossly misused by people calling over trivial things, however, I believe it is a bit of a risk to flatly refuse to send help for someone because you never really know when someone is in need. Must be a bit of the boy/wolf syndrome. In any case, I feel as though the attitude of at least the second 911 operator constitutes as terrible service. If he or she really couldn't do anything in this situation, perhaps it would've been best to repeat that point instead of taking attitude with a bystander who called 911 in distress. Maybe there are some people in this community who can help clarify correct procedure in this type of situation.  

 

A second 911 call was placed eight minutes later by a bystander who requested that an ambulance be sent to take Rodriguez to another hospital for care.

"She's definitely sick and there's a guy that's ignoring her," the woman told a male dispatcher.

During the call, the dispatcher argued with the woman over whether there really was an emergency.

"I cannot do anything for you for the quality of the hospital. ... It is not an emergency. It is not an emergency ma'am," he said.

"You're not here to see how they're treating her," the woman replied.

The dispatcher refused to call paramedics and told the woman that she should contact hospital supervisors "and let them know" if she is unhappy.

"May God strike you too for acting the way you just acted," the woman said finally.

"No, negative ma'am, you're the one," he said.


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