pantherophis (pantherophis) wrote in bad_service,
pantherophis
pantherophis
bad_service

Bad service at Walgreens

There is a pharmacist at the local Walgreens that glares and me and is very brusque whenever I buy Claritin-D or psuedoephedrine from her.

Today, I went up to her at the counter and asked to buy the 96-count value pack of Walgreens-brand pseudoephedrine tablets, and she snapped at me, "I'll need to see your driver's license," as I was in the process of getting my license out of my wallet.

She refused to sell me any pseudoephedrine, claiming that she's "had too many problems with out-of-city licenses" and that I should have my driver's license address changed. The problem is that I'm a full-time college student, and as such am not required to have a driver's license which matches my temporary address. (Admittedly, I am graduating soon, and THEN will need a new license, but for now, I'm still a college student.)

I explained that I have recurrent sinusitis and that I regularly need to take pseudoephedrine to relieve the sinus pain, headaches, etc. Also, I said, I hadn't bought any pseudoephedrine-containing products in over one month, meaning that I could not possibly be over the limit that the state allows one person to buy in a single month. She said it was up to her, and that she would not sell me anything unless I had a Columbia address on my license. She was extremely, extremely rude this entire time, and was basically treating me like a criminal for trying to buy a legal over-the-counter decongestant.

I started crying, and she relented and agreed to sell me the smallest possible quantity of pseudoephedrine possible. Normally, I wouldn't cry over being treated badly by a pharmacist, but as I mentioned, this is a recurring problem with this particular woman, and I had a terrible sinus headache.

I'm calling Walgreens tomorrow when their customer service line is open.

For reference, I do not have any physical indicators that would lead a reasonable person to think that I am involved in the methamphetamine trade...unless you count not being white, or wearing casual clothing to a pharmacy. I was buying tissues and Blistex, so it's not as though I had a cart full of Drano or whatever it is meth is made with.

My concern is that a) this is terrible customer service, because you shouldn't treat people poorly even when you're refusing a sale, and b) college students should not be denied medication because they don't want to change their license address multiple times per year.
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