Elisse (isabella1123) wrote in bad_service,
Elisse
isabella1123
bad_service

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Small yet annoying McDonalds bad service

I went through the McDonalds drive-thru late this morning to get something to eat before I went in for the blood test my doctor had ordered at my appointment earlier.  It was around 11:30 and there were a few cars in the drive-thru and in the store - normal amount of busy-ness for that time of day.

I got up to the window and ordered a grilled ranch snack wrap with extra cheese, a fruit & yogurt parfait, and a small diet coke.  On the screen showing my order, I saw that the girl had punched in a grilled honey mustard snack wrap (with no extra cheese) and a small diet coke.  She asked me what the "other drink was," and I told her no, it was a fruit & yogurt parfait, and then repeated, clearly, that I had said I wanted a grilled ranch snack wrap with extra cheese.  She said yes, she got that, so I figured maybe the button on the register was broken and she had to shout it back to the people making the food (I've worked in fast food and seen it happen) so I didn't want to question her further.  I went through, paid, picked up my order, and drove off.

Then, wouldn't you know it, when I opened up the bag, in it was a grilled honey mustard snack wrap with no extra cheese.  Sigh.  I don't like honey mustard.  At that point, though, I couldn't go back, and I was hungry and had to go for my blood test soon, so I sucked it up and ate it.  I did take the survey online, though, and noted that I didn't get what I ordered.

Next time maybe I'll argue a little more strongly when I see that kind of mistake.

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