Patron Saint of Women With No Morals ^_^ (drusillamac) wrote in bad_service,
Patron Saint of Women With No Morals ^_^

Another taxi story

This happened during the Easter break and I forgot to post about it. My parents were getting a flight home from their holiday and had asked me to book a taxi on their behalf. So I called them and the girl who took the booking didn't sound very sure. It had been a while since I used this firm and I was calling from my workplace. So I made sure I clearly stated my contact details and when my parents wanted picked up. I suspect the girl was new as she kept asking someone sitting next to her questions. But I thought she would have a buddy or mentor who would check the booking and call back if there were any problems.

Fast forward to the next evening. I get a phone call from my parents who have been standing waiting for 20 minutes on their taxi. My doubts were confirmed when I called the firm and they had no record of the booking. I told that call taker that I suspected the girl who took the original booking (or as the case maybe she didn't) was new. However this woman was lovely and remarked that one of her cars was about to do a drop off at the airport. He would be there in 10 minutes.

And he was. But he over-charged my parents which I felt was a 'bad show' considering the original booking had been fucked up. I would have called back to complain further but my mother stopped me.

If I had screwed up a call like that when I was training my arse would have been kicked. Hard.

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