When I got home from work on Friday, a letter from Regis was waiting for me. It was a standard "fill in the blanks" form letter with a $20 gift card enclosed to apologize for my inconvenience. Since I have no intention of stepping foot in that salon again I passed the gift card on to my mother, as she likes some of the products they carry there.
I haven't called my cousin about the whole crappy experience yet, as he's been traveling. But I'd still like to tell him about it when I get the chance.