outcrazyophelia (outcrazyophelia) wrote in bad_service,
outcrazyophelia
outcrazyophelia
bad_service

I ordered about $30 of food from asianfoodgrocer.com on the 10th. Now, several places on the site the company swears up and down that as long as the order is received on or before 2p.m pacific standard time that the order will be shipped the following business day (They received my order before noon their time on a Thursday) and if something in the order is back ordered or delayed that they'll send you an email to explain. After about four business days passed with no shipping and no helpful email I started sending emails inquiring about my products and when/if they intended to ship. After I sent the order inquiry form hinting around my desire to cancel if some of my items were back ordered or otherwise unavailable and they had failed to inform me, my package magically shipped. I really wouldn't have minded so much if they hadn't promised fast shipping or at least an update on the situation in the event said shipping wasn't possible. I don't even know why my package was delayed since they never answered my emails--which their site promises to answer in 24 hours. Bleh.
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